Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and SatuDev Solution regarding your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

If you do not agree with these terms, you must not access or use our services.

2. Our Services

SatuDev Solution provides software development services, including but not limited to:

• Web application development
• Mobile application development (iOS and Android)
• Custom software solutions
• API development and integration
• Technical consulting services
• Software maintenance and support

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights
• Comply with all applicable laws and regulations

4. Project Engagement

4.1 Project Scope

Each project will be defined by a separate Statement of Work (SOW) or contract that outlines the specific deliverables, timeline, and payment terms.

4.2 Client Obligations

Clients are responsible for:

• Providing timely feedback and approvals
• Supplying necessary content, materials, and resources
• Making timely payments according to agreed terms
• Maintaining clear communication throughout the project

4.3 Changes and Revisions

Changes to project scope may result in additional charges and timeline adjustments. All change requests must be submitted in writing and approved by both parties.

5. Payment Terms

Unless otherwise specified in a project contract:

• Payment terms will be outlined in the project agreement
• Invoices are typically due within 30 days of receipt
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment
• All prices are in USD unless otherwise specified

6. Intellectual Property Rights

6.1 Client-Owned IP

Upon full payment, clients will own the intellectual property rights to custom-developed deliverables as specified in the project agreement.

6.2 SatuDev-Owned IP

We retain ownership of:

• Pre-existing tools, frameworks, and code libraries
• General methodologies and processes
• Knowledge and techniques developed during the project

6.3 Third-Party Components

Projects may include third-party libraries and components subject to their own licenses. Clients are responsible for complying with these licenses.

7. Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information
• Use confidential information only for project purposes
• Not disclose confidential information to third parties without consent
• Return or destroy confidential materials upon project completion

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed in a professional manner
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services offered

8.2 Warranty Period

Unless otherwise specified, we provide a 90-day warranty period from project delivery for bug fixes and corrections related to our work.

8.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by the client for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of profits, data, or business opportunities
• Clients must notify us of any claims within 30 days of discovery

10. Indemnification

Clients agree to indemnify and hold SatuDev Solution harmless from any claims, damages, or expenses arising from client-provided content, violation of these terms, or misuse of our deliverables.

11. Termination

11.1 Termination by Either Party

Either party may terminate a project agreement with written notice if the other party breaches these terms and fails to cure within 15 days.

11.2 Effect of Termination

Upon termination:

• Client must pay for all work completed to date
• We will deliver completed work upon full payment
• Confidentiality obligations continue
• Each party returns or destroys the other party's confidential materials

12. Dispute Resolution

In the event of a dispute:

• Parties will first attempt to resolve through good-faith negotiation
• If unresolved within 30 days, parties may pursue mediation
• Any legal action must be brought in the courts of Jakarta, Indonesia
• These terms are governed by Indonesian law

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, pandemic, or government actions.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Material changes will be communicated to active clients via email.

15. General Provisions

• Entire Agreement: These terms, together with project-specific agreements, constitute the entire agreement
• Severability: If any provision is found invalid, the remaining provisions continue in effect
• Waiver: Failure to enforce any provision does not waive our right to do so later
• Assignment: Clients may not assign their rights without our written consent
• Notices: All notices must be in writing and sent to the addresses specified in the project agreement

16. Contact Information

For questions about these Terms of Service, please contact us: